80 GB hard drive to a 320 GB hard drive. The printed invoice shows the
upgraded drive listed. However, Dell sent the customer the computer
with an 80 GB drive instead. Realizing their mistake, Dell sent out a
320 GB drive to replace the 80 GB drive - expecting the customer to
perform the removal of the old drive and installation of the new
drive, or pay someone to do it. The replacement 320 GB drive did not
have any software installed, or Windows installed. It had not even
been formatted or partitioned. So, the customer would need to spend
several hours installing Windows, the latest updates, system specific
drivers, and other software (or pay someone to provide this service).
After spending an hour on the phone with Dell, explaining this to two
separate Dell representatives, Dell was unable to offer a resolution
to the problem. The representatives could not approve the customer's
request to simply keep the bootable 80 GB drive and install the 320 GB
drive as a second (data) drive. A case number was issued and the
customer was told they would need to call a special phone number
between 7 AM and 7PM CT to continue to pursue a resolution to the
problem.
